Return & Refund Policy

Last updated: September 25, 2026

Thank you for shopping with Selah. We want you to feel confident and cared for throughout your shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in their original condition.
• In their original packaging, where applicable.
• Accompanied by proof of purchase or order information.

Certain products may not be eligible for return for health, hygiene, or safety reasons. This includes opened or used skincare and beauty products, opened or consumed tea and other consumable products, and items specifically identified as non-returnable on their product page.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used beauty and skincare products.
• Opened or consumed tea or other consumable products.
• Products marked as final sale.
• Gift cards.
• Items that have been damaged through misuse, improper handling, or normal wear and tear.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us at selahstore.us@gmail.com as soon as possible after delivery.

Please include your order number and clear photos of the item and its packaging where applicable. We will review the issue and work with you to determine the appropriate resolution.

How to Request a Return

To request a return, please contact us at:

Email: selahstore.us@gmail.com

Please include:

• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect

Please wait for confirmation from Selah before sending any item back.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable, except where required by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. The exact timing may vary depending on your bank, card issuer, or payment provider.

Exchanges

We do not currently offer exchanges.

If you receive a damaged, defective, or incorrect item, please contact us at selahstore.us@gmail.com, and we will review the issue and assist you with an appropriate resolution.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at selahstore.us@gmail.com.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or shipment.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Selah
Email: selahstore.us@gmail.com
Website: selahstore.us

We are happy to assist and want to make your experience with Selah as smooth as possible.

Please note: Before publishing this as Selah's official policy, Rachel should confirm that these terms accurately reflect how her business handles returns, especially the 30-day period and the non-returnability of opened beauty and consumable products.