Shipping Policy

Last updated: September 25, 2026

At Selah, we want your order to arrive safely and as smoothly as possible. Please review the information below regarding order processing and delivery.

Order Processing

Orders are processed within 2–4 business days after payment is successfully received.

Orders are not processed or shipped on weekends or holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Shipping & Delivery

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated delivery times may vary depending on your location, shipping method, carrier, and other circumstances outside of Selah's control.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address, order size, and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

Tracking Your Order

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to become active after your shipping confirmation has been sent.

Delayed Orders

While we work to ensure orders are processed and shipped promptly, delays may occasionally occur due to circumstances outside of our control, including carrier delays, severe weather, holidays, customs processing, or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us at selahstore.us@gmail.com, and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to Selah because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.

If your package arrives damaged, please contact us at selahstore.us@gmail.com as soon as possible and provide your order number and photographs of the damaged package and products.

We will review the situation and work with you to determine the appropriate resolution.

International Orders

If Selah offers international shipping, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not controlled by Selah and may vary depending on the destination and local regulations.